General Terms and Conditions
| Company Information | Distributor: Schmalz Japan Managing Director: Arne Gaedtgens Location: 3001-7 Odanacho, Tsuzuki-ku, Yokohama City, Kanagawa Prefecture Telephone number: 045-565-5150 FAX number: 045-565-5151 E-mail address: schmalz@schmalz.co.jp Qualified invoicing business registration number: T8020001040671 |
| Displayed Price | Displayed Price on our website are list price (excluding tax). You can check the price in your cart after logging in. Consumption tax is not included. |
| Fees other than the product price | ・Free shipping all over Japan ・Shipping is limited to Japan. We do not ship overseas. ・Bank transfer fees will be charged for bank transfer purchases. ・As part of our renewal campaign until the end of December 2024, we will accept orders placed through our online store free of charge. |
| Sales quantity | There is no specific quantity. As a general rule, sales are made in units of 1 piece. (Some products have a set sales unit.) |
| Time of delivery | For bank transfer (prepayment), credit card, and convenience store payment (prepayment): After confirming payment, we usually ship within 2 to 3 business days for items in stock in Japan, and usually within 15 to 25 business days for items not in stock in Japan. Bank transfer (deferred payment): After we confirm your order, the order will be shipped within 2 to 3 business days if the product is in stock in Japan, or within 15 to 25 business days if the product is not in stock in Japan. For items in stock in Japan, same-day shipping is available for orders placed before 3:00 p.m. We will notify you by fax or e-mail if there will be a delay for any reason, such as inclement weather, delivery company reasons, etc. |
| Payment Methods | ・Credit cards: JCB, Mastercard, Visa, American Express, Discover, Diners Club, and China UnionPay are accepted. ・Convenience store payment: FamilyMart, Lawson, MiniStop, and Seicomart are accepted. ・Bank transfer (prepayment): We will ship your order after confirming the transfer of funds. ・Bank transfer (deferred payment): Available only for corporate customers. A separate contract is required. |
| Payment Period | ・Credit cards: Payment is confirmed at the time the order is placed. ・Convenience store payment: Payment must be made within 10 days after the order is placed. If payment is not confirmed after 10 days, our representative will contact you. ・Bank transfer (prepayment): Please transfer the money in cash within 10 days after the order is placed. If payment is not confirmed after 10 days, our representative will contact you. ・Bank transfer (deferred payment): Please transfer the funds in cash within 30 days from your company's closing date after receiving the goods. |
| Return Policy | ・Wrongly shipped items Please contact us by phone or e-mail within 7 business days from the date of delivery. Our representative will contact you with instructions on how to send the items. ・Initial defects If there is a possibility of an initial defect, please contact us by phone or e-mail within 7 business days from the date of delivery. If we determine that the product is initially defective, we will replace or repair the defective product. Our representative will contact you separately regarding the shipping method and other details. We do not accept returns or exchanges for any reason other than the initial defect. |
| Product Warranty | Products are warranted for a period of one year from the date of shipment. |