(Resolved) Failure to Receive Emails and Requests for Resending Emails
Due to a system malfunction, our order form receipt address (jp-va-orderprocess@schmalz.co.jp) was unable to receive emails properly from September 24 (Wed.) to 25 (Thu.), 2025. The problem has now been resolved. We sincerely apologize for any inconvenience caused to customers who contacted us.
Date and time of the problem
Wednesday, September 24, 2025, 6:28 p.m. - Thursday, September 25, 2025, 2:35 p.m.
Target email address
jp-va-orderprocess@schmalz.co.jp (for order receipt only)
The service has now been restored and is available as usual.
If you have sent an order form to the address above during the above period, please resend it to us. When resending, please indicate "Resend" in the subject line of the e-mail.
Resend to e-mail address
jp-va-orderprocess@schmalz.co.jp (for order receipt only)
We sincerely apologize for any inconvenience and distress this may have caused.
If you have any questions about this matter, please contact us at the following address.
Contact information for inquiries
Schmaltz Corporation TEL: 045-565-5150 ｜E-mail: info@schmalz.co.jp